Customer Segmentation Needn’t Create Poor Customer Service Article by Bobette Kyle A popular way to segment customers is by revenue or profit generated, with “A-list” customers receiving more perks and personal service than “lower” categories. There are right and wrong ways to do this. Doing it …
Category Archive: Service
Jul
30
2011
The Pillars of Customer Service Strategy
The Pillars of Customer Service Strategy Article by Frank Vanderlugt The essence of developing any customer service strategy is to classify and segment the customers to be serviced. It is like classic market segmentation, albeit on a smaller scale. Your goal remains the same: to isolate …
Jul
29
2011
Why Customer Service Metrics Matter
Why Customer Service Metrics Matter Article by Sam Miller Customer service metrics are performance measures that will aid the company in realizing profits with every customer contact. With the right system and adequate employee training, profiting from every revenue opportunity would not be a problem. Customer …
Jul
28
2011
The Business Arguments for Investing In Customer Service
The Business Arguments for Investing In Customer Service Article by Naz Daud There are numerous business arguments for spending time and money on customer service, all of which have their own merits outweighing much of the downsides. Running a business without adequate customer service is one …
Jul
27
2011
Customer Service Course at Its Simplest
Customer Service Course at Its Simplest Article by Sheila Mulrennan Come to think of it, there is no industry that does not involve customer service; reason why this course was created to help entrepreneurs and employees to understand customer service and its importance. Customer service is …
Jul
22
2011
Web Designing Technical Services
Web Designing Technical Services Article by kuldeepseo Create an eye-catching header/logo. This makes an impression on visitors, much like the façade, front door, or foyer of your store.Use Cascading Style Sheets (CSS) to keep excessive code out of the way. This leaves a clean and concise interface for …
Jul
21
2011
Set A Customer Service Culture With Three Steps To Welcome
Set A Customer Service Culture With Three Steps To Welcome Article by Ron Kaufman What a conversation! A British gentleman working in global logistics, his American entertainer wife who recently became a mother, an Australian event coordinator and me. Four different cultures – and different points of view. …
Jul
19
2011
To Improve Customer Service Relationship is to Improve Inbound Call Center Services
To Improve Customer Service Relationship is to Improve Inbound Call Center Services Article by Anne Geller Customers are always right. They live to make your business endures until the end. They could offer more leads if they are happy with you, or take away some if otherwise. So, …
Jul
17
2011
5 Things To Teach Your Customer Service Reps Before Your Joint Venture
5 Things To Teach Your Customer Service Reps Before Your Joint Venture Article by Christian Fea If the purpose of a joint venture is to increase your customer base and your sales, you need to prepare your customer service staff for the changes that you are expecting. New …