Top-down approach to customer service Article by Halwa2320 We all have experienced it? Ring as a representative for a company representative is not at all a great representative for the company. They grunt, a charge or a “I do not know” and then not bother to find out …
Category Archive: Customer Service
Jul
12
2011
Jul
11
2011
Silly Service has its Serious Side: Test Your Customer Service Knowledge!
Silly Service has its Serious Side: Test Your Customer Service Knowledge! Article by Craig Harrison Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct …
Jul
10
2011
What Makes a Good Customer Service Representative
What Makes a Good Customer Service Representative Article by Sharon White For each and every company, their customer service department is almost as important as the sales department. Yes, you can sell, but are the customers satisfied with the product? Customer Service representatives hold the difficult job of …
Jul
09
2011
What is Customer Service?
What is Customer Service? Article by Kevin Dwyer Customer service is not customer satisfaction as reported by customer satisfaction surveys. Customer service, like a brand, is what the customer perceives and remembers of the service they received. What a customer perceives is the service they receive is not …
Jul
07
2011
Courteous Customer Service
Courteous Customer Service Article by Steven Taylor Customer service and courtesy always go hand in hand. Customer service is not customer service if it is not courteous. Courtesy is usually defined as politeness originating from kindness and exercised habitually. This is what actually encompasses quality customer service. Basing …
Jul
04
2011
Network Consulting Services And More: Made Easy With Gibson Technical Services
Network Consulting Services And More: Made Easy With Gibson Technical Services Article by Toan Dinh The networking consulting services available at Gibson Technical Services [GTS] make it simple for your business to experience the benefits of cutting-edge technological systems. Our team of experienced professionals is able to complete …
Jul
04
2011
The ABCs of Customer Service
The ABCs of Customer Service Article by Nicole M. Young, MSW I work with people in non-profits, government agencies and other organizations who are in the business of helping others. When I meet many of these folks for the first time, the idea that they have “customers” is …
Jul
03
2011
Quality Customer Service
Quality Customer Service Article by John Mehrmann What does it mean to be a Trusted Advocate in Customer Service? To be truly successful in delivering service, it is necessary to understand and support the many collective individuals who are part of the complex chain in delivering customer satisfaction. …
Jun
30
2011
The value of customer service
The value of customer service Article by Jo-Rosie Haffenden Rob Denton, Managing Director, Navigator Customer Management Customer Relationship Management or CRM has become a real buzz word when discussing customer service. Customer acquisition as well as conversion and not forgetting the resulting retention rates of customers lean heavily …